Marylebone Storage Service Terms and Conditions

These Service Terms and Conditions set out the basis on which Marylebone Storage provides storage services to customers in the UK. By making a booking, paying a deposit, or placing goods into storage, you agree to be bound by these terms. Please read them carefully before you proceed. They are intended to be clear, fair, and practical, while protecting both you and our business.

In these terms, references to “we”, “us”, and “our” mean Marylebone Storage, and references to “you” and “your” mean the person or organisation booking storage services. These conditions apply to all forms of self storage, storage unit hire, and related services we provide, unless we agree otherwise in writing. If there is any inconsistency between these terms and a specific written agreement, the written agreement will prevail to the extent of that inconsistency.

We reserve the right to update these terms from time to time. Any changes will apply from the date they are published or otherwise notified to you. If you continue to use our services after a change takes effect, you will be deemed to have accepted the revised terms. It is your responsibility to review the current version before making a new booking or renewing an existing storage arrangement.

Booking Process

To reserve a storage unit, you must provide accurate and complete information, including your name, address, contact details, and any additional information we reasonably request. A booking is not confirmed until we have accepted it, received any required deposit or advance payment, and issued confirmation. We may refuse or cancel a booking at our discretion where we reasonably believe it would be inappropriate to provide services, where the requested unit is unavailable, or where required checks cannot be completed.

By making a booking, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding contract. If you are booking on behalf of a company or other organisation, you confirm that you have authority to bind that entity. You are responsible for ensuring that the goods you store are suitable for storage and that you comply with these terms at all times. You must also ensure that any person acting on your behalf follows our site rules and security procedures.

Storage Periods, Access, and Use of the Unit

The storage period begins on the date agreed in your booking confirmation and continues until ended in accordance with these terms. Minimum rental periods may apply. Any extension, early vacating, or change of unit size is subject to availability and our written approval. We may need to allocate a different unit from time to time, provided the replacement is of similar size and reasonable suitability.

You may access your unit during our published access hours and in line with site procedures. We may temporarily restrict access for maintenance, emergencies, safety reasons, or other operational needs. You must keep the unit locked at all times when not in use, and you are responsible for the security of your own lock unless we supply one as part of the service. You must not share access codes, keys, or other entry methods with any unauthorised person.

We may inspect units where reasonably necessary for safety, security, maintenance, legal compliance, or to verify that prohibited goods are not being stored. Except in an emergency, we will make reasonable efforts to give advance notice. However, where immediate action is required to protect persons, property, or the integrity of the site, we may enter a unit without prior notice.

Payments, Fees, and Charges

Fees are payable in advance unless we agree otherwise in writing. You must pay all charges on time, including storage rent, deposits, administration charges, late fees, cleaning charges, disposal costs, and any other amounts due under these terms. We may change our prices by giving you reasonable notice, and any revised charges will apply from the date stated in that notice or from the next billing period, as applicable.

Payments may be taken by card, bank transfer, direct debit, or another method we accept. You are responsible for ensuring that your chosen payment method remains valid and that sufficient funds are available. If a payment is declined, reversed, charged back, or otherwise fails, you remain liable for the outstanding amount and any reasonable costs we incur in recovering it. We may suspend access to your unit or withhold services until all overdue sums are paid in full.

If you do not pay on time, we may apply interest and administrative charges where permitted by law and where stated in your agreement. We also reserve the right to exercise a lien or other lawful right over stored goods to recover unpaid sums. Any such right will be exercised in accordance with applicable law and our reasonable internal procedures. You remain liable for all amounts owing even if we exercise a right over your goods.

Cancellations and Termination

You may cancel a booking before the start date by giving us notice in the manner specified in your confirmation. Cancellation rights may depend on whether the service has already begun and whether any special terms were agreed. If you cancel before the service begins, we may retain part or all of any deposit or reservation fee to cover administrative or lost booking costs, to the extent permitted by law and disclosed at the time of booking.

Once storage has commenced, you may terminate by giving written notice in accordance with the notice period stated in your agreement. If no specific notice period is stated, a reasonable notice period will apply. You must remove all goods, return any access items, and leave the unit in a clean and usable condition. If you fail to empty the unit by the termination date, storage charges may continue to accrue until the unit is vacated and inspected.

We may terminate or suspend the service immediately if you breach these terms, provide false information, fail to pay sums due, store prohibited items, or create a safety, legal, or security risk. Where practical, we will give notice of termination and a chance to remedy the breach if it is capable of remedy. However, we are not required to do so where immediate termination is necessary to protect people, property, or legal compliance.

Customer Responsibilities and Prohibited Goods

You are responsible for ensuring that goods placed into storage are adequately packed, labelled, and protected against deterioration. You must not store items that are dangerous, illegal, stolen, explosive, flammable, environmentally harmful, or likely to attract pests or create odour, contamination, or nuisance. This includes, without limitation, hazardous chemicals, firearms, live animals, perishable food, and waste intended for disposal.

You must also comply with all applicable laws and regulations relating to the ownership, possession, transport, and storage of your goods. If you store items that require special handling or licensing, you must obtain any necessary permissions in advance and tell us about them. We may refuse to accept, remove, or dispose of any item that we reasonably believe breaches these terms or presents a risk.

We do not accept responsibility for checking whether stored goods are legally owned by you or whether they are insured elsewhere. You warrant that you have the right to store the items and that they do not infringe the rights of any third party. You agree to indemnify us against losses, claims, costs, or liabilities arising from your breach of this warranty, including where prohibited goods are found in the unit.

Waste Regulations and Disposal

Waste must not be deposited in storage units unless it forms part of legitimate, lawful goods intended for storage and not disposal. You must not use a storage unit as a rubbish bin, temporary dump, or waste transfer area. Any waste left in or around a unit, including packaging, furniture, appliances, liquids, or contaminated materials, may be treated as abandoned or unlawful waste depending on the circumstances.

You are responsible for removing all unwanted items when you leave and disposing of them lawfully. Where we have to remove waste, clean a unit, or arrange specialist disposal because you failed to do so, you will be charged the reasonable cost of doing so. Such charges may include labour, transport, skip hire, recycling fees, and third-party disposal charges. If waste is hazardous or requires regulated handling, additional fees may apply.

You acknowledge that waste regulations in the UK may impose obligations on the producer, holder, and disposer of waste. Accordingly, you must not leave material that requires a permit, licence, or specialist contractor unless you are authorised to do so and have arranged compliance in advance. We may notify the relevant authorities where we reasonably believe waste laws have been breached or where public health, environmental, or safety concerns arise.

Liability, Insurance, and Risk

All goods are stored at your own risk, subject to any liability we cannot lawfully exclude. You are strongly advised to arrange suitable insurance cover for the full replacement value of your stored items, including cover for damage, theft, water ingress, fire, and other risks you consider relevant. We may offer guidance on insurance availability, but any such assistance is informational only and does not constitute advice or a guarantee of cover.

We will exercise reasonable care in providing the storage service, but we are not liable for loss or damage to goods unless caused by our negligence, wilful misconduct, or another liability that cannot be excluded by law. We are not liable for loss resulting from events beyond our reasonable control, including but not limited to flood, storm, fire, power failure, industrial action, civil unrest, terrorism, or acts of third parties. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot legally be limited.

If we are found liable for any claim relating to the service, our total liability will, to the maximum extent permitted by law, be limited to the lesser of the amount paid by you for the relevant storage period or the direct loss proven by you. We will not be liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress. You should keep your own records of inventory and condition before storing items.

Indemnity, Claims, and Default

You agree to indemnify us against claims, costs, losses, and expenses arising out of your breach of these terms, your negligence, your unlawful acts, the storage of prohibited goods, or the actions of anyone you authorise to access the unit. This indemnity includes reasonable legal fees, regulatory penalties resulting from your conduct, and costs associated with emergency response or remediation where your stored goods have caused a problem.

Any claim that goods have been lost, damaged, or stolen must be reported to us promptly and in writing with reasonable supporting information. We may require evidence of ownership, purchase price, age, condition, and insurance before considering any claim. Failure to notify us promptly may affect our ability to investigate and may reduce or remove any remedy available to you, to the extent permitted by law.

We may treat the contents of a unit as abandoned if you fail to pay amounts due, fail to access the unit for an extended period, or fail to respond to lawful notices. In such cases, we may take action in accordance with our agreement and applicable law, including sale or disposal of goods where permitted. Any proceeds may be applied to outstanding balances, costs, and lawful expenses before any surplus is returned to you, if required.

Data, Notices, and General Provisions

We process personal information in connection with bookings, payments, security, account management, and legal compliance. You must ensure that any information you provide is accurate and up to date. Notices under these terms may be given by email, post, or other reasonable method using the contact details last supplied by you. Notices are deemed received in line with ordinary business practice unless proved otherwise.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. A failure or delay by us to enforce any right shall not prevent us from enforcing it later. No waiver of any breach shall be effective unless given in writing. You may not assign your rights or obligations under these terms without our prior written consent.

These terms constitute the entire agreement between you and us regarding the storage service, subject to any written variation agreed by both parties. They do not confer rights on any third party unless expressly stated. The language of this agreement is English, and if there is any discrepancy between translated versions and the English text, the English version will prevail.