Storage Marylebone Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Marylebone provides storage and related services, including packing, handling and removal support within our normal operating area. By placing a booking, using our services or storing goods with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions and Interpretation
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the person, firm or company who requests or receives services from Storage Marylebone.
Services means any storage, handling, packing, loading, unloading, transport support, removal-related assistance or associated services offered by Storage Marylebone.
Goods means any items, property or effects entrusted to Storage Marylebone or handled by us in connection with the Services.
Contract means the agreement between the Customer and Storage Marylebone for the provision of Services, incorporating these Terms and Conditions.
Premises means any storage facility, warehouse, depot or vehicle used by Storage Marylebone in connection with the Services.
2. Scope of Services
Storage Marylebone provides storage services and may also provide related packing, loading and unloading assistance, and coordination support for removal activities within our service area. The exact scope of Services for each Customer will be as described in the quotation, booking confirmation or other written description issued by us.
We reserve the right to refuse to accept any Goods that we reasonably consider unsafe, illegal, hazardous, improperly packed, or otherwise unsuitable for storage or handling.
3. Booking Process
All bookings are subject to availability and to acceptance by Storage Marylebone. A booking is treated as an offer by the Customer to purchase Services from us in accordance with these Terms and Conditions.
The Customer may request a quotation or provisional booking by contacting us and providing accurate details regarding the type and quantity of Goods, access conditions, dates, and any relevant removal requirements. Quotations are given in good faith based on the information provided by the Customer at the time of enquiry.
A Contract shall be formed only when Storage Marylebone issues a written confirmation of the booking or commences provision of the Services, whichever occurs first. Any variations to the agreed details must be confirmed in writing by Storage Marylebone.
The Customer is responsible for ensuring that all information supplied during the booking process is complete and accurate. We reserve the right to adjust the quotation or charge additional fees if the information supplied was incomplete or inaccurate, or if requirements change after the booking is confirmed.
4. Quotations and Charges
All quotations are based on the information supplied by the Customer and are valid for the period stated or, where no period is stated, for 30 days from the date of issue. Quotations are exclusive of any duties, taxes or government charges unless expressly stated otherwise.
Charges may take account of factors such as the volume or weight of Goods, the nature of the items, the duration of storage, access conditions, floor level, the presence or absence of lifts, parking restrictions, and travel within our removal support area. If these factors differ from those declared at the time of quotation, we may vary the charges to reflect the actual conditions encountered.
Additional charges may apply for special handling requirements, out-of-hours attendance, long carries, stair carries, waiting time, or where we are required to provide extra staff or equipment compared to what was originally quoted.
5. Payments and Invoicing
Unless otherwise agreed in writing, payment is due in advance of the start of the Services. For ongoing storage, payment is normally due on a recurring basis, in accordance with the billing cycle specified in the quotation or invoice.
We may request a deposit at the time of booking. Where a deposit is requested, no booking will be secured until the deposit has been received and cleared by us. Deposits are applied towards the total charges payable under the Contract.
Payments must be made using a method accepted by Storage Marylebone. We reserve the right to refuse cash payments of large amounts or to require proof of identity for certain payment methods for security and regulatory reasons.
If any amount due is not paid on the due date, Storage Marylebone may, without prejudice to any other rights, charge interest on the overdue amount at a reasonable commercial rate from the due date until the date of actual payment, whether before or after judgment. We may also suspend access to the Goods or withhold Services until all outstanding sums are paid in full.
The Customer is responsible for all bank charges, transfer fees or similar costs incurred in making payment to us. We may, at our discretion, charge an administration fee for late payments or for reissuing invoices.
6. Customer Responsibilities
The Customer must ensure that the premises to which we are required to attend for collection or delivery are safe, accessible and suitable for our staff and vehicles. This includes arranging appropriate access permissions, parking arrangements, and any permits required under local regulations.
The Customer is responsible for properly packing and securing Goods unless we have expressly agreed to provide packing services. Fragile or high-value items should be packed with suitable protection and clearly identified. We may refuse to handle poorly packed or unstable items if we reasonably believe this would pose a risk.
The Customer shall ensure that no prohibited, illegal, perishable, flammable, explosive, corrosive, toxic or otherwise dangerous items are included in the Goods without our prior written consent and clear labelling. The Customer must also comply with any instructions issued by Storage Marylebone relating to the type of Goods permitted for storage.
The Customer is responsible for ensuring that any Goods removed from storage or delivered to a new address are received by a responsible person at the relevant location. We are not responsible for any loss once delivery has been completed in accordance with the Customer's instructions.
7. Cancellations and Amendments
The Customer may cancel or amend a booking by providing notice to Storage Marylebone. Any cancellation or amendment is subject to the terms set out in this section.
If the Customer cancels more than a specified number of working days before the agreed service date, we may permit cancellation without charge other than any non-refundable deposit or costs already incurred by us. If cancellation occurs on shorter notice, we reserve the right to charge a cancellation fee up to a reasonable percentage of the quoted price to reflect the time reserved and any losses incurred.
Where the Customer wishes to change the date, time or scope of Services, we will make reasonable efforts to accommodate the request but cannot guarantee availability. Any approved change may result in revised charges. If a change is substantial, we may treat it as a cancellation and a new booking.
Storage Marylebone may cancel or suspend a booking if the Customer fails to pay sums due, provides misleading information, behaves abusively towards our staff, or if we reasonably consider that carrying out the Services would pose a risk to safety or breach applicable law. In such cases, we shall have no liability for any resulting loss, and cancellation charges may apply.
8. Access, Attendance and Delays
The Customer must ensure that we are able to gain timely access to the premises and that the Goods are ready for collection or delivery at the agreed time. If we or our vehicles are delayed or prevented from carrying out the Services due to inadequate access, waiting time beyond a reasonable period, or any other reason outside our control, we may charge for such delay at our standard hourly rates.
We will use reasonable efforts to attend at the agreed time, but timing is not guaranteed and shall not be of the essence of the Contract. We shall not be liable for delays caused by traffic conditions, road closures, parking restrictions, adverse weather, mechanical breakdowns that are not due to our neglect, or other events beyond our reasonable control.
9. Storage of Goods
Goods stored with Storage Marylebone will be kept at one or more of our Premises or at third party facilities under our control. The exact location of the Goods may change from time to time for operational reasons, but this will not affect the obligations set out in the Contract.
During the storage period, the Customer may be permitted access to the Goods by prior arrangement and subject to any access charges or security procedures we may specify. We reserve the right to restrict access at certain times for operational, safety or security reasons.
The Customer must keep us informed of its current contact details at all times. If we are unable to contact the Customer using the last known details, we may take reasonable steps to locate the Customer but are not obliged to incur significant cost in doing so.
10. Waste Regulations and Prohibited Items
Storage Marylebone operates in compliance with applicable waste, environmental and health and safety regulations. The Customer must not store or request removal of any items that constitute controlled, hazardous or regulated waste unless we have expressly agreed in writing and all legal requirements have been met.
We do not accept for storage or removal any waste materials including, but not limited to, domestic refuse, clinical waste, chemicals, solvents, asbestos, gas cylinders, fuel, paint, explosives, fireworks, or any substances classified as hazardous under relevant regulations.
If we discover that the Customer has provided or left waste or prohibited items in breach of this section, we may arrange for their safe removal and disposal in accordance with applicable law and charge the Customer for all related costs, including any regulatory fees, clean-up costs and administrative expenses. We may also terminate the Contract immediately.
11. Liability and Risk
Risk in the Goods remains with the Customer at all times. While the Goods are in our custody, Storage Marylebone will exercise reasonable care and skill in handling and storing them. However, unless expressly agreed in writing, our liability for loss of or damage to the Goods shall be limited as set out in this section.
We shall not be liable for any loss, damage or deterioration arising from inherent defects, pre-existing damage, faulty construction, poor packing by the Customer, normal wear and tear, atmospheric conditions, changes in temperature or humidity, vermin, infestation, or any event beyond our reasonable control.
Our total liability for loss of or damage to Goods caused by our negligence or breach of duty shall, to the fullest extent permitted by law, be limited to a reasonable amount having regard to the value of the Goods and the charges paid for the Services. Unless otherwise agreed in writing, we are not responsible for any indirect, consequential or economic loss, including loss of profit, loss of use or loss of business.
The Customer is strongly advised to arrange its own insurance cover for the full replacement value of the Goods during storage and any related removal or handling services. Unless we have expressly agreed to arrange insurance, we do not provide insurance and any cover remains the responsibility of the Customer.
12. Indemnity
The Customer shall indemnify and keep indemnified Storage Marylebone against all claims, losses, liabilities, damages, costs and expenses arising out of or in connection with any breach by the Customer of these Terms and Conditions, including but not limited to the inclusion of prohibited items, breach of waste regulations, personal injury or damage to property caused by the Customer or its representatives, and any fines or penalties imposed on us as a result of the Customer's acts or omissions.
13. Lien and Disposal of Goods
Storage Marylebone shall have a general and particular lien over the Goods for all sums due and payable by the Customer under the Contract or any other agreement between the parties. If any sum remains unpaid for a reasonable period after it becomes due, we may, after giving reasonable notice to the Customer where practicable, sell or otherwise dispose of some or all of the Goods and apply the proceeds towards the outstanding sums and any costs of sale or disposal.
Any surplus proceeds will be held for the Customer, subject to deduction of any further costs properly incurred. If the proceeds are insufficient to clear the Customer's debt, the Customer shall remain liable for the balance.
14. Data Protection and Privacy
Storage Marylebone will collect and process personal information about the Customer and, where applicable, its representatives, in order to manage bookings, perform the Services and comply with legal obligations. We will handle such information in accordance with applicable data protection laws and our privacy practices, which may be made available separately.
The Customer must ensure that any personal data provided to us is accurate and that any individuals whose data is supplied are informed about such processing where required by law.
15. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, it should notify Storage Marylebone as soon as reasonably practicable, giving full details of the issue. We will investigate the matter and aim to respond within a reasonable timeframe.
Any claim in respect of loss of or damage to Goods should be notified to us in writing as soon as the Customer becomes aware of it and, in any event, within a reasonable period after the Goods are delivered or made available for collection. Failure to notify within a reasonable period may affect our ability to investigate and, where appropriate, resolve the claim.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services provided by Storage Marylebone.
17. General Provisions
If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.
No failure or delay by Storage Marylebone in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy. No single or partial exercise of any right or remedy shall preclude any further exercise of that or any other right or remedy.
The Customer may not assign or transfer any of its rights or obligations under the Contract without the prior written consent of Storage Marylebone. We may assign or subcontract our rights and obligations where reasonably necessary to deliver the Services, provided that we remain responsible for the performance of any subcontracted obligations.
These Terms and Conditions, together with any quotation or booking confirmation issued by Storage Marylebone, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence or understandings. No amendment to these Terms and Conditions shall be effective unless agreed in writing by an authorised representative of Storage Marylebone.
